Mains Gas Standard
£8.50 / month
- Annual mains gas boiler service
- 12 months member support
- Service reminders & booking support
- Written service record & history
- Basic troubleshooting & fault-code guidance
- 10% replacement boiler discount
Mains gas • LPG • OilYour boiler looked after.
Your boiler looked after.
Support when you need it.
Annual boiler servicing and ongoing member support, with simple monthly memberships for homeowners and landlords.
✓ Annual service✓ Member support✓ Service history✓ 10% replacement boiler discount
From £8.50per month
3 fuel typesMains gas, LPG & oil
0800 135 7663Speak to the team
Meet Boiler Helpline
Simple boiler care without the confusion
Choose Standard for annual servicing and ongoing support, or Priority for additional eligible diagnostic and maintenance labour and priority engineer access. Prefer not to join? Book a one-off service instead.
Memberships
Choose your boiler type
Every membership includes an annual boiler service, 12 months of member support and a 10% member discount on eligible replacement boiler quotations.
Mains Gas Priority
£20 / month
Everything in Standard, plus:
- Eligible diagnostic labour included
- Eligible maintenance labour included
- Priority engineer access
- Priority call-out assessment
- Parts & materials remain chargeable
LPG Standard
£10 / month
- Annual LPG boiler service
- 12 months member support
- Service reminders & booking support
- Written service record & history
- Basic troubleshooting & fault-code guidance
- 10% replacement boiler discount
LPG Priority
£22.50 / month
Everything in Standard, plus:
- Eligible diagnostic labour included
- Eligible maintenance labour included
- Priority engineer access
- Priority call-out assessment
- Parts & materials remain chargeable
Oil Standard
£12.50 / month
- Annual oil boiler service
- 12 months member support
- Service reminders & booking support
- Written service record & history
- Basic troubleshooting & fault-code guidance
- 10% replacement boiler discount
Oil Priority
£25 / month
Everything in Standard, plus:
- Eligible diagnostic labour included
- Eligible maintenance labour included
- Priority engineer access
- Priority call-out assessment
- Parts & materials remain chargeable
Memberships are service and maintenance agreements, not insurance policies or manufacturer warranties. Initial term is 12 months. Parts, materials and replacement components are chargeable.
Compare
Standard or Priority?
Both plans keep the essentials simple. Priority adds eligible labour and priority access to available engineer slots.
What's included
Standard
Priority
Annual boiler service
✓
✓
12 months member support
✓
✓
Service reminders & history
✓
✓
Troubleshooting & booking support
✓
✓
Eligible diagnostic labour
—
✓
Eligible maintenance labour
—
✓
Priority engineer access
—
✓
Replacement boiler discount
10%
10%
Parts & materials
Chargeable
Chargeable
No membership needed
Book a one-off boiler service
A professional boiler service with a written service record, without ongoing membership benefits.
Homeowners & landlords
Looking after more than one property?
Eligible portfolio membership discounts are available.
Call 0800 135 7663 →2–410%
5–915%
10–2420%
25+Bespoke
How it works
Three simple steps
1
Choose
Select your boiler type and membership, or book a one-off service.
2
Book
We'll help arrange your service with an appropriately competent engineer.
3
Stay supported
Members get ongoing support, reminders and retained service history.
Questions
Frequently asked questions
What's included in Standard membership?
One scheduled boiler service in each 12-month membership period, member support, service reminders and booking support, written service record and history, troubleshooting guidance and a 10% member discount on eligible Boiler Helpline replacement boiler quotations.
What extra do I get with Priority?
All Standard benefits plus eligible diagnostic and maintenance labour within plan scope and priority access to engineer booking and call-out slots where practicable.
Are parts included?
No. Replacement parts, materials and replacement components remain chargeable on all plans.
Does Priority guarantee a same-day engineer?
No. Priority access is subject to engineer availability, location, safe access and competence and does not guarantee a fixed response time.
Is this boiler insurance?
No. Boiler Helpline memberships are service and maintenance agreements, not insurance, breakdown cover or manufacturer warranties.
Do you provide Landlord Gas Safety Records?
Routine servicing and landlord gas-safety certification are separate services and require separate documentation. Call us to discuss what you need.
What if my boiler already has a fault?
Please tell us about any known fault before joining or booking. Pre-existing defects are not included unless expressly accepted in writing.
Ready when you areGive your boiler a proper
Give your boiler a proper
support plan.
Choose a membership online or speak to the Boiler Helpline team.